Frequently Asked Questions
What sweets do you offer ?
We offer variety of sweets. All of them are gluten free and most of them are palm oil free. Biscuits, cakes and candy are available in our shop
What are your delivery options ?
Our delivery is free. We use couriers so that you will get your precious cargo as soon as possible. You should receive your package within 2 -3 days. We also offer same day delivery in certain parts of West London.
What cards do you accept ?
We accept almost all types of cards: Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay. We do not support Discover, JCB or Union Pay
How can you be contacted ?
We will be able to respond to any of your queries via:
phone - 0754 901 8394
e-mail - firstname.lastname@example.org
twitter - @UndiscveredFood
facebook and messenger - UndiscoveredFood
instagram - Undiscovered Food
What about returns and guarantees ?
We are offering 2 ways of returning an item:
The Consumer Contracts Regulations - you have 14 days from receiving your item to return it. It must be unopened and unused. Please see this link for more details.
OUR Taste Guarantee - since option 1. has a obvious drawback - you cannot try the sweets before returning them, we are offering an additional guarantee that allows you to return opened box with one item missing. If you ordered a box containing 24 items you can return it with 23 items for full return. Please see this link for more details.